Payment & Shipping

You may purchase merchandise from this Web site by using any one of the payment options listed in PayPal. Jadeco reserves the right to change its payment procedures at any time without prior notice. Orders to some countries may involve VAT, import duties and/or taxes, which are levied once the package arrives your country. Jadeco do not collect VAT, duties and/or taxes on orders to countries and we may not be able to predict what your specific charges would be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

Shipping & Delivery

Shipping cost will be applied to all orders and base on the weight and destination. If delivery is delayed, postponed or canceled due to traffic, weather, different district or other factors, Jadeco shall not be liable for any loss or damage. Shipping costs will not be refunded for uncollected items.

Processing time

Please allow up to 7 days of preparation time for personalized product. Non-personalized products are usually shipped in 24 hours.

Shipping time

UPS express EMS express EMS regular

  UPS express EMS express EMS regular
US & Canada 2 business days 3 - 5 business days 8-12 business days
Europe 2 business days 3 - 5 business days 6 - 8 business days
Asia 2 business days 2 – 4 business days 6 - 8 business days

Shipping Cost

Shipping cost will be applied to all orders and base on the weight and Destination. We would provide free EMS regular shipping for orders above USD$250, or discounted shipping cost for those who choose express delivery.

If delivery is delayed, postponed or canceled due to traffic, weather, different district or other factors, Jadeco shall not be liable for any loss or damage. Shipping costs will not be refunded for uncollected items.

Change of Order

You may contact us for a change of order or adjustment on the content of a specific order, within 24 hours from your purchase, and due to potential production consideration, we cannot guarantee that the adjustment can always be made.

Return and Refund Policy

Please note that personalized items or special edition items are not refundable or exchangeable. For other items, please send us email at customerservice@jadecodesign.com and state your order number, which product you wish to return and the reason for the return before sending us the product, our staff will contact you as soon as possible for detail procedure required to finish the return process.

We can only process return or refund on orders that we had received clear information from emails.

Please note that the product must be returned to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact.

Shipping charges on returned merchandise are at the customer's expense. However, Jadeco will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. All exchanges are subjected to availability.